Questions
I can't find the item I'm looking for?
Why haven't I received all of my order?
What are the delivery options and charges?
How do I change my account details?
What if I am having trouble logging in to ‘My account’?
Answers
I can't find the item I'm looking for?
When you're searching for an item on www.feelwellbewell.co.uk, you may occasionally find that your search does not return any results. Please check your spelling or the wording as we may not recognise spaces etc.
However this could also be because we do not sell that item or brand, or because it is no longer available.
Why haven't I received all of my order?
Check your confirmation e-mail to see if all items were ordered
Check your despatch email to see if items have been cancelled. Occasionally when we pack your order some of the items may not be available. We don't want to delay the rest of your order so we'll cancel the out of stock item and despatch the rest to you. We will send you an email to update you. The paperwork for your order will show everything we've included and we'll only charge you for the items we send.
Your despatch email and your 'My Account' section of our website will also show a record of what has been sent.
Remove all packaging to confirm the item isn't hidden.
However, if the item is definitely missing contact our Customer Service team. Please see the 'Contact us' section of the site for more details.
Check your order confirmation email for the expected delivery date
We will send you another email when we despatch your order. This shows the delivery date and the parcel details so that you can track your order using our carrier's website (please see our tracking information for further details)
If you can't access your email you can also see these details in the 'My Orders' area of the 'My Account' section of our website
If you missed the carrier's attempt at delivery, don't worry, you will either receive a card to collect your parcel from your local sorting office or you can rearrange delivery for another date by calling the number shown on the card
If you purchased a special delivery order you can track your order via the DHL online tracking page and enter your 10 digit tracking reference
If you still can't find your order please contact our Customer Service team, see the 'Contact us' section of the site for more details
If you've returned an item and are expecting a refund please allow 14 working days for it to appear on your card. We will contact you by email or phone to let you know when the refund has been processed.
To return items on Feelwellbewell.co.uk you need to contact our customer service team either by email info@feelwellbewell.co.uk or phone 0845 6773349.
We adhere to the terms of the Sale of Goods Act.
Any damaged parcels or breakages must be notified to us within 48 hours of delivery.
Goods purchased from the site can be returned unopened within 7 days of the date of receipt.
Refunds will be applicable to the cost of goods only, and not to the cost of postage or carriage unless the return is due to a product defect (please see full Terms and Conditions). We accept no liability for non-receipt of returned goods.
You may cancel your order within our “cooling off” period of seven working days, beginning on the day you received the products. In such cases you must first notify our customer service team either by email orders@feelwellbewell.co.uk or phone 0845 6773349.
The "cooling off" period does not apply to perishable goods or products which are unsealed, used or damaged by the customer. The customer will be liable for all transport costs and any returned product must be returned with its original packaging and in an "as new" condition.
We deliver to virtually all addresses within the UK, Northern Ireland, Channel Islands and Southern Ireland.
What are the delivery options and charges?
Goods are normally despatched within 2 working days of receiving payment. If for any reason we are unable to despatch your order in full within this period, we will notify you.
We will send you an email as soon as we have despatched your goods confirming your order details and informing you of the parcel tracking ID if applicable.
Delivery will be made to the address specified by you on the order form.
Options and Charges:
Standard delivery by Royal Mail (UK and Northern Ireland) £2.50
Special delivery by DHL guaranteed next day delivery (UK and Northern Ireland) £3.50
Standard delivery by Royal Mail (Channel Islands and Southern Ireland) £5.00
Special delivery by DHL guaranteed 3 day delivery (Channel Islands and Southern Ireland) £15
FREE delivery for all orders over £50 (UK, Channel Islands, Northern Ireland & Southern Island)
If you have any queries regarding your delivery, if it is late or you believe it is lost please contact orders@feelwellbewell.co.uk
To track your parcel you need a copy of the delivery note emailed to you on despatch of your order. If you do not have this please call 08456773354 so we can help.
On your delivery note it shows you the delivery method and the tracking number if applicable. Please refer to each delivery method below to see how you can track your order.
Royal Mail Standard Delivery
Royal Mail standard delivery cannot be tracked. Terms and Conditions state that for first class mail, postage is not classified as lost until 15 working days have elapsed. At this point a compensation claim will be submitted allowing us to re-despatch the goods by recorded delivery free of charge.
Special Delivery
This method is a guaranteed next working day. If your order was despatched on Friday it is guaranteed to arrive on Monday though it may well arrive on Saturday. If your order was despatched Monday through to Thursday it should arrive before 1.00pm the next day.
Please note this is a signed-for service and your parcel must be signed for by an adult living at the address.
To track these items please visit the DHL online tracking page and enter the 10 digit tracking reference
The courier should leave a 'while you are out' card and you can then go online and arrange redelivery or call into your local sorting office to collect the parcel in person.
How do I change my account details?
If you want to change your account details simply log on to ‘My account’ and update and submit the relevant personal details.
What if I am having trouble logging in to ‘My account’?
Check the spelling of your email address as well as your password - passwords are also case sensitive.
Forgotten your password? Click on the 'Login / Register' link at the top of the page and then the 'Forgotten password'.
